Labelcity Terms and Conditions

Welcome to LabelCity is owned and operated by Label City Pty Ltd ("LABELCITY").

These are the Terms & Conditions apply to all purchases made via our website (“the Site”). These Terms and Conditions are to be read in conjunction with our Privacy Policy, Security Policy and Returns Policy.

These Terms and Conditions and the laws of New South Wales, Australia, apply to all transactions for the purchase of Labelcity products ("Products") from Labelcity through the Site.

These Terms and Conditions represent the entire Agreement between Labelcity and you (“the Buyer”) covering the sale of Products from this Site. Placing goods shown on the Site (“Products”) into the trolley cart and completing the purchase order form on the Site constitutes an offer to purchase Products (“Order”). LabelCity has the right to accept or reject the Buyer’s offer to purchase the Products.


Prices for all Products will be those current on the date of purchase of the Order, less any discounts that are applicable at that time. All prices exclude fees and charges for delivery to the Buyer. These are calculated at the time of purchase.

LabelCity may change its prices from time to time without prior notice to the Buyer. All prices on the Site include Goods and Services Tax (GST).

The GST payable and the delivery charges applicable to each Order placed by the Buyer will be specified and shown as the Buyer completes the Order.

E-mail Address & Invoices

For LabelCity to process the Buyer’s order efficiently, the Buyer is required to enter in a valid e-mail address. It is the Buyer’s responsibility to ensure that the address provide is correct and accurate. We encourage Buyers to check spam and filter settings for confirmations and copies of invoices. Invoices will also be provided with the shipment of the Product.

Stock Availability

Should a Product become out of stock after the Buyer has placed and Order and payment has been received by LabelCity, then LabelCity will notify the Buyer using any of the contact information that is available to discuss revised delivery times or refund options.


When purchasing Products using the Site, the Buyer must choose:

  • The quantity of Products to be purchased; and
  • The Product to be purchased; and

The Buyer must complete all information requested on this website including:

  • The address for delivery;
  • The billing address; and
  • The name of the person placing the Order.

Labelcity does not accept orders:

  1. If the Buyer does not offer to pay by one of the credit cards, PayPal as listed in this website;
  2. If the Buyer's credit card provider or PayPal does not confirm the payment; or
  3. out-of-stock Products.

Upon placing the Order, Labelcity will send the Buyer an e-mail acknowledging the Products ordered as soon as possible. If Labelcity does not accept the Buyer's Order for any reason, it will inform the Buyer by email.

Order Modification or Cancellation

LabelCity requests that Buyers ensure that the Order and address details provided are correct.

Orders are processed by LabelCity several times each day. f the Buyer requires to modify or cancel their order prior to shipment, they must email before 11.30AM or call our customer service team on 0800 152 235

Orders cannot be cancelled or modified once an order has been shipped to the Buyer.


All deliveries in New Zealand are shipped by Courier Post. Deliveries occur usually within 1-2 business days after the Products leave the LabelCity warehouse, unless the Buyer’s delivery address is located in rural areas or outside major cities in Australia, which may take up to 7 business days to be delivered

The Buyer must sign confirmation of delivery at the time of delivery. In circumstances where Courier Post are unable to deliver your parcel, it will be returned to your nearest depot for reschedule delivery

In some instances LabelCity will ship a part or parts of an Order separately. LabelCity will notify the Buyer at the time an Order is shipped that they should expect more than one delivery.

The Buyer acknowledges that LabelCity may, from time to time, be subject to production, delivery or other unforeseen delays and that LabelCity may allocate distribution of Products ordered among its customers at its sole discretion.

If an Order has not been delivered within two weeks, we recommend that the Buyer first checks the status of their Order by calling our Customer Service team on 0800 152 235 or email at


The Buyer may purchase Products from the Site by way of:

  • VISA, MasterCard or American Express credit cards via the credit card gateway eWay;
  • VISA, MasterCard or American Express credit cards or funds transfer via PayPal; or
  • BPAY for direct deposit into our accounts;
  • Direct Deposit into our bank account

Credit card information submitted by the Buyer will be verified by the credit card provider eWay or PayPal, and the Buyer will be advised if their Order has been accepted. The Buyer agrees to submit to LABELCITY such information as may be reasonably requested by LabelCity or the credit card provider for the authorization and verification of its credit card purchases.

Please note that Buyer credit card numbers and details are not processed or retained on LabelCity systems. Credit card providers may activate additional security measures, such as Verified by Visa or MasterCard SecureCode or American Express SafeKey on your credit card (requiring an additional password). We have no control or access to credit card authentication systems. For all credit card, BPAY issues you must contact your bank, credit card provider.

LabelCity reserves the right to exercise its lawful remedies if a dispute arises over payment through the Buyer's credit card provider. In particular, but without limitation, if the Buyer's credit card provider rejects a payment when due, LabelCity at its discretion may delay or cancel delivery of Orders placed by the Buyer.

Defective Products

A defective product is a LabelCity item that suffers a “major problem” (as defined in the Australian Consumer Law) within your first thirty (30) days of operation, computed from your purchase date. If you purchase your product from the Site, the time for calculation will start 2 days after the delivery of your order.

If you believe that a Product is defective, you must contact LabelCity to report the defective product.

If LabelCity considers the Product to be defective, we will send you a defective label and return instructions.

The Buyer is required to return the defective Product to LabelCity in its original packaging and with all associated components, cables and product manuals.

LabelCity may in its discretion pay for the cost for the return of a defective Product, provided that the Buyer uses LabelCity’s nominated freight carrier. LabelCity at its cost will deliver a replacement Product to the Buyer promptly after its receipt of the defective product.

Incorrect Supply of Order

If due to a warehouse or other error on the part of LabelCity, the Buyer receives a Product which does not conform to its Order, the Buyer must contact LabelCity within 7 days of receipt of the Product. After returning the original Product to LabelCity, provided that the returned Product is in new condition with its original packaging unopened, LabelCity will ship the originally ordered product.

LabelCity will pick up the wrong order and deliver the correct order as soon as possible. There will be no charge for this type of return.

Products Damaged in Transit

If a Product is damaged whilst in transit from LabelCity to the destination specified by the Buyer, the Buyer agrees to notify LabelCity within 48 hours of receipt of delivery and marking any consignment, shipping or courier note as "Received Damaged". For the purposes of these Terms and Conditions "damage" is restricted to damage caused in the journey from the LabelCity warehouse to the destination specified by you.

The Buyer must contact the LabelCity via or phone 1800 645 100. The Buyer must also supply a copy of the delivery or consignment note to LabelCity.

Delivery Outside New Zealand

LabelCity accepts orders from outside New Zealand. LabelCity takes no responsibility for any additional payments to customs officials, taxes (whether landing taxes or goods and services taxes) that may be applicable upon delivery to the Buyer’s delivery location.

For Buyer’s located in Australia please place your orders via our Australian website

For all other Buyers outside Australia, New Zealand and Polynesia, orders can be placed by telephone on +61 2 45 748 400. We will confirm delivery fees and charges over the phone.

Amendment of Terms and Conditions

LabelCity may revise these terms and conditions from time to time. We recommend that Buyers periodically visit this page to observe and review any such revisions and amendments.

LabelCity Product Warranty

For full details on warranty applicable to your LabelCity Product please go to LabelCity Product Warranty here.

Non – LabelCity Product Warranty

Non-LabelCity manufactured product will be covered by that specific manufacturer's warranty, terms and conditions. Please refer to the manufacturer's website for their specific warranty conditions.

Third Party Companies and Products

Mention of third party products, companies, and web sites on this Site is for informational purposes only and is neither an endorsement nor a recommendation. LabelCity makes no representations regarding the quality, safety or suitability of any products by third party companies. Links to third party web sites are provided for the Buyer’s convenience. LabelCity has no control over the contents of any other web site and makes no representation whatsoever regarding the content of any other web site. When you use these links, you will leave this Site. LabelCity does not endorse or have any responsibility for the content, information, products on the site or for materials and information contained in any third party web site.

Buyer’s Use of the Site

The Buyer agrees that the Buyer:

  1. will not use the Site for any purpose that is unlawful or prohibited by the Terms of Use;
  2. will not copy, sell or otherwise exploit for any commercial purpose any part of the Site or information or materials without our prior written consent, which LabelCity may refuse in our complete discretion;
  3. will not use this Site to collect or store personal information about other users of the Site;
  4. will not try to gain unauthorised access to any part of the Site or to upload to the Site any virus, data, Trojan horse, worm, program or other information that may corrupt affect adversely the operation of the Site;
  5. At the Buyer’s cost, take precautions to protect your computer system from viruses or anything else, including but without limitation worms or Trojan horses that may interfere with or damage LabelCity’s operations;
  6. and.
  7. LabelCity reserves the right to refuse service, terminate accounts, and/or cancel your orders or passwords, if we believe that you are violating any applicable law or are otherwise acting detrimentally to our interests.

Trade Marks and Information and Materials

The “labelcity” trade mark is registered and owned and controlled by Labelcity, Inc. LabelCity is the authorised user of the trade mark in Australia. The Buyer agrees not to do anything which may or does put LabelCity’s trade marks at risk or vulnerable or assist anyone in doing such things.

Unless otherwise stated, all images, text, audio or video and all information included in any information brochures are copyright to LabelCity. The Buyer must not distribute, modify, reproduce or use, in whole or in part, any part of the Site without LabelCity’s prior consent.

Site Security

LabelCity will do all things reasonably necessary to keep the Site functional for Buyers and take all necessary precaution to ensure the Site is secure. However, LabelCity does not warrant that the servers on which the Site operates will be free of viruses or other harmful components. We urge all Buyers to take all necessary actions and precautions to product your computer or mobile device from any virus, data, Trojan horse, worm, program or other information that may corrupt or affect adversely its operation.

In particular, but without limitation, LabelCity will not be liable for:

  1. Any damage to your computer equipment arising from your access to the Site or your downloading of information or materials; or
  2. Any consequential damage that may result from your use of, or any inability to use of materials obtained from this Site.

Feedback and Information

Any feedback you provide at this Site, by electronic mail or otherwise, including data, questions, comments, suggestions or will be considered as non-confidential and non-proprietary. LabelCity may use such information for any purpose on an unrestricted basis.


The Site is provided "as is" and without warranties of any kind either express or implied. To the extent permitted by law and unless stated in these Terms and Conditions, LabelCity disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement of intellectual property rights. LabelCity does not warrant the accuracy and completeness of the information or services provided at this Site.

Limitation of Liability

In no circumstances will LabelCity assume responsibility for any damages that result from the Buyer’s access to, use of, or inability to use, this Site, or from their downloading or using of any materials and information from the Site. The Buyer’s use of the Site is at the Buyer’s risk. LabelCity is not liable for any direct, incidental, consequential, indirect or punitive damages arising out of the Buyer’s access to, or use of, the Site. LabelCity’s total liability to the Buyer for all damages, losses, and causes of action (whether in contract, tort (including but not limited to negligence) or otherwise) will not exceed the amount paid by the Buyer, if any, for accessing this Site.

Jurisdictional Issues

Unless otherwise specified, information provided on the Site is for the purposes of promoting products and providing support to customers in Australia. Any Buyer that chooses to use and access this Site from outside Australia all Australian laws.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of New South Wales.

How To Contact Us

If you have any questions about these Terms and Conditions, the practices of this Site, or your dealings with this Site, please phone 0800 152 235 or email